Lodi921 Privacy Policy – How We Protect Your Data

1. What Personal Data We Collect

When you use Lodi921, we may collect the following categories of personal information:

• Identity Information: Full legal name, date of birth, nationality, and a copy of a valid Philippine government-issued ID (e.g., PhilSys ID, passport, driver's license, UMID).
• Contact Information: Mobile number (ideally a Philippine number), email address, and current residential address.
• Financial Information: GCash or Maya account details, BDO/BPI/UnionBank account numbers, or Visa/Mastercard card details used for deposits and withdrawals. We do not store full card numbers on our servers.
• Account Activity: Login history, session duration, game play logs, betting history, and transaction records.
• Device & Technical Data: IP address, device type, browser version, and operating system. This is collected automatically when you access Lodi921.
• Communications: Records of messages sent to our support team, including chat logs and email correspondence.

We do not collect sensitive personal information such as your religious beliefs, political opinions, health information, or biometric data unless it is legally required for KYC verification purposes under anti-money laundering regulations.

2. How We Use Your Personal Data

Lodi921 processes your personal data based on legitimate legal grounds, including your consent, contractual necessity, and compliance with applicable Philippine laws. Here is how we use the information we collect:

• Account Management: To create, verify, maintain, and manage your Lodi921 player account.
• Identity Verification (KYC): To comply with anti-money laundering (AMLA) requirements and gaming regulatory obligations. This is mandatory before processing your first withdrawal.
• Transaction Processing: To facilitate deposits and withdrawals via GCash, Maya, GrabPay, InstaPay, PESONet, and other supported payment channels in Philippine Peso (₱).
• Customer Support: To respond to your inquiries, resolve disputes, and address technical issues related to your account.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account hacking, and other security threats to the platform.
• Regulatory Compliance: To meet our obligations under Philippine gaming regulations, the AMLA, and the Data Privacy Act of 2012.
• Service Improvement: To analyze how players use our platform so we can improve game offerings, payment options, and overall user experience.
• Promotions & Communications: With your consent, to send you information about bonuses, new games, and special offers. You can opt out of marketing communications at any time.

3. When and With Whom We Share Your Data

Lodi921 does not sell your personal data. We share your information only under the following limited circumstances:

• Payment Processors: We share necessary financial information with payment partners such as GCash, Maya, InstaPay, and card networks to process your transactions. These providers have their own privacy policies and security standards.
• Identity Verification Services: We may use third-party KYC service providers to verify your identity documents. These partners are bound by strict confidentiality and data processing agreements.
• Game Providers: Third-party game studios that power games on Lodi921 may receive anonymized session data to ensure game integrity. They do not receive your full personal profile.
• Regulatory Authorities: We are required by Philippine law to share certain information with the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and relevant gaming regulatory bodies upon lawful request.
• Legal Proceedings: We may disclose personal data if required by a court order, subpoena, or other legal process under Philippine law.

Any third-party service provider that processes personal data on behalf of Lodi921 is required to sign a data processing agreement ensuring compliance with RA 10173 and our privacy standards.

4. Cookies and Tracking Technologies

Lodi921 uses cookies and similar tracking technologies to improve your experience on our platform. Here's what you need to know:

• Essential Cookies: These are required for the platform to function. They manage your login session and keep your game state intact. You cannot opt out of these while using the platform.
• Analytics Cookies: We use anonymized analytics to understand how players navigate the site — which pages are most visited, how long sessions last, and where players drop off. This helps us improve the platform for everyone.
• Preference Cookies: These remember your settings, such as language preference or display options, so you don't have to reset them every time you visit.
• Marketing Cookies: With your consent, we may use cookies to show you relevant promotions based on your activity on Lodi921. You can withdraw consent at any time.

You can manage, block, or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the Lodi921 platform. Most modern browsers — including Chrome, Firefox, and Safari — have built-in cookie management tools that are easy to use.

5. Your Rights as a Data Subject Under Philippine Law

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by Lodi921:

• 1
  Right to be Informed
  You have the right to know what personal data we collect and how it is used — which is exactly what this Privacy Policy provides.
• 2
  Right to Access
  You can request a copy of the personal data we hold about you at any time by emailing support@lodi921.com.
• 3
  Right to Correction
  If any of your personal data is inaccurate or outdated, you can request a correction. We will update records within a reasonable timeframe.
• 4
  Right to Erasure
  You may request deletion of your personal data, subject to our legal obligations to retain certain records under AMLA and gaming regulations.
• 5
  Right to Object
  You can object to specific uses of your data, such as receiving marketing communications. Submit your objection through our support team.
• 6
  Right to Lodge a Complaint
  If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.

To exercise any of these rights, contact our Data Protection Officer at support@lodi921.com with the subject line "Data Privacy Request." We will acknowledge your request within 72 hours and resolve it within 30 calendar days as required by law.

6. How Long We Keep Your Data

Lodi921 retains personal data only for as long as it is necessary for the purposes outlined in this Privacy Policy or as required by Philippine law. Here are our general retention periods:

• Account Data: Retained for the duration of your active account. If your account is closed, we retain basic identity and transaction records for at least five (5) years to comply with AMLA requirements.
• Transaction Records: Kept for a minimum of five (5) years from the date of the transaction in accordance with the Anti-Money Laundering Act.
• KYC Documents: Retained for five (5) years after account closure or the last transaction, whichever comes later.
• Support Communications: Chat logs and email records are kept for two (2) years to support dispute resolution and quality assurance.
• Marketing Consent Records: Retained until you withdraw consent, and for one (1) year after withdrawal to document compliance.

After retention periods expire, personal data is securely deleted or anonymized so it can no longer be linked to you as an individual.

7. How We Protect Your Personal Data

Lodi921 implements technical, organizational, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) available for player accounts to add an extra layer of security.
• Regular security audits and penetration testing conducted by independent cybersecurity firms.
• Access controls ensuring that only authorized Lodi921 personnel can access personal data, and only to the extent necessary for their role.
• Incident response procedures to detect, report, and address any personal data breaches within 72 hours as required by the NPC.

While we take every reasonable precaution, no online platform can guarantee absolute security. We strongly encourage you to use a strong, unique password for your Lodi921 account and to enable 2FA for added protection.

8. Children's Privacy

Lodi921 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. In line with Philippine gaming regulations, account registration requires users to confirm they are at least 21 years old, and we verify age during the KYC process.

If we discover that a minor has created an account on Lodi921, we will immediately close the account, refund any remaining balance to the payment source, and permanently delete all associated personal data. If you believe a minor has accessed our platform, please contact us immediately at support@lodi921.com.

9. Changes to This Privacy Policy

Lodi921 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new effective date.
• Sending a notification to the email address registered to your Lodi921 account.
• Displaying a prominent notice on the Lodi921 platform for at least 14 days following a major update.

Your continued use of Lodi921 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so you're always up to date on how we handle your data.

10. Contact Our Data Protection Officer

If you have any questions, concerns, or requests related to this Privacy Policy or the way Lodi921 handles your personal data, please reach out to our Data Protection Officer (DPO) directly:

• Email: support@lodi921.com (Subject: "Data Privacy Request")
• Live Chat: Available 24/7 on the Lodi921 platform
• Response Time: We acknowledge all privacy-related requests within 72 hours and aim to fully resolve them within 30 calendar days.

For unresolved concerns, you may escalate your complaint to the National Privacy Commission of the Philippines by visiting privacy.gov.ph. Lodi921 fully cooperates with NPC investigations and takes all privacy complaints seriously.